Frequently Asked Questions (FAQ’s)
Answers about the plugins, licensing, and support. Can't find yours? Open a support request.
A small studio building WooCommerce plugins that help stores sell everywhere their customers already are — WhatsApp ordering, external marketplace buttons, and multivendor connectors. Every plugin is built and supported by the same team.
Both. Core plugins like OneClick Chat to Order are 100% free on WordPress.org. Premium add-ons — Variations Grabber and the Dokan, WCFM, and WCVendors connectors — are one-time purchases that include a year of updates and support.
Every purchase appears under My Account → Downloads, together with its license key. Free plugins install straight from your WordPress dashboard.
Each product states its site limit on its page — most licenses cover one production site, with a staging site allowed. Using a key beyond its limit voids it, per the license terms.
The plugin keeps working. Updates and priority support pause until you renew — renewing re-activates both on the same key.
Yes — within 14 days of purchase, if the plugin is unusable for your case and we cannot resolve the issue. Change-of-mind and third-party conflicts are not covered. Full details are in the Terms.
Yes. Deactivate the key on the old site from My Account → Downloads (or ask support to release it), then activate it on the new one.
No — the Variations Grabber and the multivendor connectors extend Chat to Order, so the free core plugin must be installed and active first.
The latest stable releases of both, and at minimum WordPress 5.5 and WooCommerce 4.0. Each product page lists its exact tested-up-to versions.
No measurable impact — the buttons render with the page and load no external scripts. WhatsApp opens only when a customer taps.
Free plugins: the WordPress.org forum for each plugin. Premium license holders: the Product Support form on this site, answered by the developers directly.
Within one business day for license holders, Monday to Friday. Forum questions are answered a few times a week.
Yes — small paid customizations on top of our own plugins. Describe what you need through the Contact page and we will quote it.
Still stuck?
Search the documentation or write to us directly.