Troubleshooting

If you have any issues using the OneClick Variations Grabber add-on, try the following troubleshooting guides:

Common Issues

1. WhatsApp Button Not Appearing

Possible Causes:

• OneClick Chat to Order not active
• WooCommerce not active
• Invalid license
• Product type not enabled in settings

Solutions:

1. Verify all required plugins are active
2. Check license activation status
3. Ensure product type is enabled in plugin settings
4. Clear any caching plugins

2. License Activation Failed

Possible Causes:

• Incorrect license key
• Wrong email address
• License already used on another site
• Network connectivity issues

Solutions:

1. Double-check license key and email
2. Deactivate license from previous site if applicable
3. Contact support for license issues
4. Check server connectivity

3. Tax Calculations Incorrect

Possible Causes:

• WooCommerce tax settings misconfigured
• Tax class not properly set on products
• Currency formatting issues

Solutions:

1. Review WooCommerce tax settings
2. Verify product tax classes
3. Check currency and decimal settings
4. Test with simple products first

4. Subscription Features Not Working

Possible Causes:

• WooCommerce Subscriptions not active
• Subscription product not properly configured
• Plugin compatibility issues

Solutions:

1. Ensure WooCommerce Subscriptions is active
2. Verify subscription product setup
3. Check for plugin conflicts
4. Update all plugins to latest versions

Debug Mode

To enable debug mode:

1. Add define('WP_DEBUG', true); to wp-config.php
2. Check error logs for specific issues
3. Contact support with error details