Support
Getting Help
- Documentation: Review this comprehensive guide
- Video Tutorials: Watch the embedded tutorial in the Welcome tab
- Support Ticket: Submit a support request on Product Support page.
- Email Support: Contact [email protected]
Before Contacting Support
Please provide:
- WordPress version
- WooCommerce version
- OneClick Chat to Order version
- Plugin version
- Description of the issue
- Steps to reproduce
- Screenshots (if applicable)
- Error messages (if any)
Support Scope
Support includes:
- Plugin installation assistance
- Configuration guidance
- Bug fixes and updates
- Compatibility issues
- Feature clarification
Support does not include:
- Custom development
- Third-party plugin conflicts
- Server configuration
- WordPress/WooCommerce core issues
License and Updates
- License Validity: Required for all features and support
- Updates: Automatic updates available with valid license
- Support Period: Typically 1 year from purchase date
- Renewal: Available through your account dashboard